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Ask Laurie: How to communicate workload concerns to your director

“I’m passionate about my job, but the pace is becoming unmanageable”

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Editor’s note: The Women in Emergency Services (WiES) “Ask Laurie” column provides advice for those challenges that leave us stressed and overthinking in the workplace. In “Ask Laurie,” Laurie Thiel, the CEO of Mobile Medical Response in Michigan, hopes to encourage and coach all women proudly serving in EMS.

Have a question? ! Want to see more “Ask Laurie” questions and responses? Women in Emergency Services and access the member-only community for more.



Q: Dear Laurie, I’m facing a situation where my director seems unaware of my daily significant workload. I’m passionate about my job, but the pace is becoming unmanageable. I’m worried that expressing my concerns might be interpreted as an inability to handle pressure, hindering my career growth. Any advice would be appreciated!

Laurie Thiel: First, give serious thought to what you’re doing all day. Those casual conversations steal precious time away from work. If you’re not working remotely, consider asking your director if they are open to you working remotely even a couple of days a week.

At one point in my career, I created a process that sent my boss a Friday update highlighting what I did for the week. I made a table in a Word document. I created sections for all the main functions of an EMS organization (i.e., operations, dispatch, marketing, quality, IT, finance, etc.). Then, I would provide the highlights in each category for the week.

In your case, you might try a document that lists projects started, in progress and not started projects. Your director could see everything you have going on, particularly the not-started section. It’s a great way to self-reflect at the end of the week and keep your workload in front of your director.

|More: Ask Laurie: How can I become more resilient at work?

Laurie Thiel, the CEO of Mobile Medical Response in Michigan, has led various healthcare organizations for 30-plus years while moonlighting as an adjunct college professor in a healthcare management program (since retired). Laurie is self-published and is passionate about helping other females supercharge their EMS careers. The Women in Emergency Services (WiES) “Ask Laurie” column provides tidbits of advice for those sticky challenges that leave us stressed and overthinking our behaviors in the workplace. Laurie hopes to encourage and coach all professional ladies proudly serving in EMS!

Have a question? ! Want to see more “Ask Laurie” questions and responses? Women in Emergency Services and access the member-only community for more.

About Women in Emergency Services

Women in Emergency Services (WiES) is an energetic community committed to promoting the advancement of women in the emergency medical services industry. Our mission is straightforward: to empower, connect, mentor and educate women at every level, from frontline providers to national leadership, fostering an environment where their contributions are not only recognized but also celebrated and esteemed. At WiES, we strive to ensure that women in emergency medical services have access to the resources and support necessary to realize their full potential.