By Sarah Roebuck
Editorial Staff
With the release of iOS 18 in the fall, iPhone users will have the ability to share live video at emergency scenes with dispatch centers that are equipped with Prepared Live technology,.
During an Emergency SOS call, participating dispatchers can request live video or media from a user鈥檚 camera roll through a secure connection. By connecting with 911 callers to view live video, share photos, send texts and obtain accurate location information, dispatchers can quickly comprehend the situation and deploy the appropriate first responders, Prepared states. Additionally, with police, fire or EMS units while they are en route, expediting response times and easing the burden on 911 staff.
America鈥檚 911 system continues to experience a staffing shortage, with not enough dispatchers to manage the estimated each year. A study from NENA: The 911 Association revealed more than 82% of the nation鈥檚 5,700-plus 911 centers are dealing with understaffing, hiring difficulties and retention problems. Prepared鈥檚 Assistive AI for 911 enables centers to maximize their resources when every second counts, the company states.
Smartphones contain critical emergency data such as accurate location, photos, videos and text messages that 911 dispatchers need. However, most 911 centers still rely on landline technology, making it difficult to access and process this data, despite 80% of 911 calls coming from wireless devices, according to NENA. Prepared addresses this issue with a browser-based platform that efficiently handles and transmits multi-modal data bi-directionally.
