By Jim Kinney
masslive.com
SPRINGFIELD, Mass. 鈥� likes to hang out where two hallways intersect at AMR 鈥� 鈥� on Cottage Street.
All the better to leap up 鈥� tail wagging, eyes alert 鈥� to greet people as they arrive or possibly head over to a classroom to make his rounds among the EMTs as they train. He鈥檒l also mosey over to the folks responsible for taking 911 calls or visit the truck bays where crews pull in with ambulances.
鈥淵ou might have had a long shift,鈥� said Andrew Aldrich, an operations supervisor. 鈥淎nd you get back here, and there is a dog that is happy to see you and wants to play. It makes this seem more like a home.鈥�
Freddie and handler Melissa Piscatelli, operations manager at AMR, met with reporters Tuesday to mark , coming up on April 30.
There are more than 400 employees at AMR鈥檚 regional headquarters here, including 911 staffers, paramedics and EMTs who head out in ambulances and drive chair vans.
All of them, the EMTs and paramedics especially, are subject to more stress than most workplaces, Piscatelli said.
鈥淭hey see people on the worst days of their lives,鈥� she said.
That鈥檚 why it鈥檚 important to have a bit of a stress reliever, a calming distraction, Aldrich said. Especially before heading into a important debriefing session after a major incident.
On Tuesday, Freddie, a 4-year-old goldendoodle, also got to help out teaching responders how and where to take a dog鈥檚 pulse (you feel under a rear leg).
, passed in 2022, requires that EMTs at all levels complete a training course of at least three hours covering how to treat and safely transport injured police dogs.
Freddie also heads out to schools and community events. He鈥檚 visited Baystate Medical Center and gotten to know the therapy dog there. He鈥檚 good with children and likes to visit schools.
On the serious side of their work, Freddie and Piscatelli respond to mass casualty incidents, critical incident stress management debriefings, natural disasters and large-scale events.
They recently headed to a Police Department on Long Island, where officers suffered a loss.
鈥淲e will go anywhere we are invited,鈥� said Piscatelli.
As his handler, Freddie goes home at night with her.
He鈥檒l check in with Piscatelli at her desk during the day. But often it鈥檚 just a part of his rounds.
There are leashes at the doors. He knows if he goes by a door and sits, he鈥檒l cajole someone into taking him for a walk.
Freddie arrived as a 12-week-old puppy in January 2020 , and his training involved basic obedience and getting accustomed to crowds and equipment 鈥� no small task during early COVID, when most places were shut down.
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