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After more than 40 years, AMR out as ambulance provider in Calif. county

The board鈥檚 action is intended to 鈥渞evolutionize the delivery of emergency medical care and transportation in most of San Bernardino County鈥

amr ambulance.jpg

Photo/Alistair Fernandez, Wikimedia Commons,

By Beau Yarbrough
San Bernardino County Sun, Calif.

SAN BERNARDINO, Calif. 鈥 After more than four decades, San Bernardino County will be replacing its ambulance service provider next year.

At its meeting Tuesday, Dec. 5 , the Board of Supervisors voted 5-0 to sign a five-year contract for ambulance service in much of the county with Consolidated Fire Agencies (CONFIRE), starting October 2024 . CONFIRE is a joint operation of 15 fire departments.

鈥淚 think both agencies have a lot to be proud of, and it鈥檚 very, very difficult鈥 to choose between them, First District Supervisor Paul Cook said before the vote, according to a recording of the meeting.

The board鈥檚 action is intended to 鈥渞evolutionize the delivery of emergency medical care and transportation in most of San Bernardino County,鈥 according to a county news release.

That means ending the contract with the private ambulance company American Medical Response, or AMR, which has operated in the county since the late 1970s.

鈥淐onsolidating basic and advanced life support and medical transport services with the agencies that already provide critical emergency medical services is expected to ensure continuity of care and enhance performance during disasters, especially when mutual aid between agencies is necessary,鈥 the county said in its news release.

鈥淲e appreciate the service AMR has provided to county residents for many years,鈥 county CEO Luther Snoke is quoted as saying in the release. 鈥淭his was a very difficult decision for the board. We are looking forward to a smooth transition and providing the best level of service to those who rely on us in the community.鈥

The new CONFIRE contract doesn鈥檛 cost the county anything, according to county spokesperson David Wert . Ambulance services are charged to patients and their insurance companies and the county charges the ambulance contractor for the expenses involved in monitoring the contract, estimated at $1.8 million the first year, with annual adjustments for inflation after that.

The board鈥檚 decision was strictly about which ambulance provider is able to operate in most of the county, officials said.

AMR expressed its 鈥渟urprise鈥 at the board鈥檚 decision in a news release after the meeting Tuesday.

鈥淎MR submitted a superior proposal that was awarded more points than any other proposal,鈥 the company said in its release, 鈥渨hile providing significantly more system ambulances per day to the residents of San Bernardino .鈥

That鈥檚 not the whole story, according to the county. In a presentation made to the board on Tuesday, it was noted that there was less than a quarter of 1% difference between the total scores submitted by the four people evaluating the proposals and that three of four evaluators scored CONFIRE higher.

鈥淭his has been something in probably my nine years that鈥檚 been on our minds for a long time: Do we go (out for bid) for an ambulance or not,鈥 Fourth District Supervisor Curt Hagman said before the vote.

The mutual aid agreements signed by local fire and police departments provide 鈥渟eamless coordination of services,鈥 he said, which Hagman finds important.

Elected officials, AMR employees, firefighters and members of the public gave supervisors an earful during a more than two-and-a-half hour meeting Tuesday.

鈥淥ur county鈥檚 vast geography, encompassing more than 20,000 square miles, demands a tailored approach to emergency response,鈥 Victorville Mayor Debra Jones told the board. 鈥淐ONFIRE鈥檚 deep understanding of our diverse communities, coupled with its reputation as a trusted public agency, squarely positions it to meet the unique needs of our residents.鈥

鈥淎MR has rightfully earned the (contract) by one distinction alone: merit,鈥 AMR paramedic Ed Zubia told the board. 鈥淐ONFIRE鈥檚 proposal ... provides no assurances to our current employees, no honoring of prior contractual agreements. It鈥檚 also threatening our very own jobs.鈥

Tony Myrell , chairperson of the board of directors at Community Hospital of San Bernardino , supported CONFIRE鈥檚 contract, noting various fire departments can fill in for one another when local staff or equipment is in use elsewhere.

鈥淗aving alternative (ambulance) providers in the CONFIRE model makes perfect sense,鈥 Myrell said.

According to AMR, however, the Board of Supervisors鈥 decision ignores state law.

鈥淕iven the circumstances, AMR is left with no choice but to explore all available options, including legal recourse, in response to the board鈥檚 actions,鈥 Mike Rice , vice president of operations for AMR, is quoted as saying in the company鈥檚 news release.

鈥淭he decision made by the county Board of Supervisors does not align with the best interests of the community and the patients of this community,鈥 Rice said. 鈥淭he proposal selected by the board puts 29 fewer ambulances a day on the road that what AMR proposed. The community, and our hard-working employees will be negatively impacted by the decision today.鈥

Colorado -based American Medical Response provides ambulance service in 40 states and the District of Columbia .

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